internal communications manager – FISERV

Manager, Internal Communications – (LV337412)
Job Requisition ID: LV337412
Job Title: Manager, Internal Communications
Job Type: Full-time
Location: Norcross, GA
Position Purpose:
This position will be responsible for strategic associate, internal communications within and across the various businesses that comprise Fiserv. This individual should have a background in corporate communications and an understanding of the role of communications in change management.
Reporting Relationships:
Reports To: Director, Corporate Communications
Peers: Marketing & Communications Managers
Primary Working Relationships: Associates of all levels
Direct Reports: None
1. * Develop strategies for effective communications programs
2. * Identify appropriate vehicles for delivering communications throughout the organization
3. * Successfully execute program strategies, including management of creative development and production, development of project schedules/budgets and budget management
4. * Identify and apply methods for gauging associate satisfaction with communications and retention of key messages
5. * Develop effective relationships with Fiserv executives and key functional areas
6. * Educate & engage associates by using various social media options
7. Develop & execute volunteer initiatives of the organization
8. Perform other duties as required.
* Essential Functions
The above statements are intended only to describe the general nature of the job, and should not be construed as an all inclusive list of position responsibilities.
Position Qualifications:
Education: Bachelor’s degree in Communications, Journalism, English or related field.
Job Related Experience: A minimum of 8 years of experience managing communications in a Corporate or similar environment.
Functional Area Skills/Knowledge:
· A proven ability to develop strategies for associate communications programs and successfully execute upon them
· Strong writing, using multiple communication vehicles
· Strong editing and proofreading skills
· Excellent project management skills, with attention to detail
· Ability to multi-task in a fast-paced environment
· Must be capable of building successful relationships with internal clients, including those at the executive level
· Must demonstrate initiative and successfully lead the communication effort in a team environment
· Internet/Intranet writing experience, including HTML, content management systems and writing for results on the web
· Brand and corporate identity standards awareness
· Excellent oral and written communication skills


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