Director of Product Operations

This is a key role in the organization. First and foremost, we need someone who is technical and experienced in Product Management and Technical Operations. This person will be responsible for product set-up, must learn their system and set-up pricing, refunds, back-office, performance of the products and be responsible for how their products are downloaded into the field.They have 200+ Products in over 40,000 locations with 14 different menus.Must understand technology and product technical support coupled with help desk know-how.Must understand Product Delivery, forecasting (to insure that they don’t run out of inventory), what’s the product? What’s the dollar amount allocated? Do we have to add products?This person must know how to work across all the functional areas from IT to Sales in order to get things done. This person will own the products from the inception of the idea for a product all the way through distribution including how the back-office will facilitate delivery.Will manage the integration of customers with vendors; understand process improvement, project management, warehouse issues around terminal distribution and marketing materials, also.Ideal candidate may come from debit card or credit card companies (sample companies: Green Dot, Net Spend, Western Union, First Data, Money-gram, etc) Global Telecommunications Inc.
Robert Ott – President
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